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American Hospitality ~ Inbound Medical Tourism at International Standards

by Cayla Lambier ,  Medical Tourism Magazine | 2009-08-04

What do Bumrungrad, Cleveland Clinic and Galicia Heart have in common?  Accreditation, high quality standards and medical tourism are in the spotlight.

Bumrungrad International in Bangkok Thailand is one of the largest private hospitals in Southeast Asia with 554 beds and one of the largest international hospitals in the world with up to 400,000 international patients annually. Opened in 1997, Bumrungrad International receives 56 percent of its revenue from international patients and ranks as the top provider of care to Americans who travel outside the U.S. for medical care.

Curtis Schroeder, group CEO of Bumrungrad, said the hospital sees about 190 different nationalities each day. "We have over 26 overseas patient coordination offices, ranging everywhere from Mongolia and Australia to Ethiopia and Kazakhstan," Schroeder said.

"We have about nine physicians who are full-time case managers – they speak between them something like 13 or 14 languages – and they take complicated cases from overseas and come up with care plans to help the patient work their way through final diagnoses and treatment," he added.

Aside from its International Medical Coordination department (IMCO), Bumrungrad relies on an e-mail response and contact center for all patients – international and domestic.

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