NEMT Kenya
Medical Transportation and Accessible Mobility Services Across Kenya
Accessible Medical Transport and Mobility Support in Kenya
Medical travel does not begin and end at the hospital door. A patient may need an accessible airport pickup, the right vehicle for a wheelchair, repeated transport for treatment, support after discharge, mobility equipment during the stay, or a family member abroad coordinating everything from another country.
NEMT Kenya is a non-emergency medical transport and accessible-mobility company built around those practical needs. Based in Nairobi and Mombasa, with countrywide trips available on request, it combines accessible transport with recurring mobility plans, home support, equipment rental, medical-travel logistics, and services for families and organizations.
A Transport Company Built Around People Who Need More Than a Standard Ride
NEMT Kenya was founded in 2022 and has developed around scheduled transport for people whose mobility, health, age, or disability makes an ordinary vehicle less suitable.
The company reports more than 6,000 completed rides and more than 700,000 kilometres travelled, and describes its fleet as fully company-owned and operated. That operating model matters because NEMT Kenya is not simply matching passengers with third-party taxis; the company manages the vehicles, attendants, dispatch, accessibility equipment, and booking process itself.
Its work spans medical appointments, hospital discharge, airport movements, recurring treatment journeys, home support, mobility-aid rental, accessible vehicle rental, diaspora coordination, and other travel where additional mobility assistance is needed.
What NEMT Kenya Handles Around a Medical Journey
The company operates across several connected areas rather than treating transport as one isolated ride.
Medical and airport transfers
Door-to-door transport for dialysis, chemotherapy, clinic visits, hospital discharge, airport pickups, and other scheduled journeys.
Recurring medical transport
Regular transport arrangements for people whose appointments or health-related travel repeat over time.
Mobility equipment
Rental of wheelchairs, shower seats, commodes, ramps, and other equipment that may be needed temporarily.
Home and caregiver support
Nurse, caregiver, companion, meal, grocery, and ride coordination through the company's wider home-support services.
Medical-travel logistics
Practical support around travel, accommodation, arrival, transportation, interpretation, equipment, and the wider stay.
The Vehicle Is Matched to How the Passenger Needs to Travel
NEMT Kenya's fleet includes several accessibility configurations because passengers do not all board or travel in the same way.
A person who can transfer from a wheelchair may need a different setup from someone who needs to remain in the wheelchair throughout the journey. Companion seating, ramp access, wheelchair docking positions, and available space can also affect the vehicle choice.
| Vehicle | Accessible setup | Published configuration |
|---|---|---|
| Toyota Noah | Retractable swivel seat | 5 standard seats + 1 swivel seat that lowers toward kerb height |
| Toyota Voxy | Wheelchair ramp | Up to 2 wheelchair docking positions, or 1 wheelchair + 4 seats |
| Toyota Sienta Welcab | Ramp-equipped | Chauffeur-driven rental available daily, weekly, or monthly |
| Toyota Esquire | Wheelchair-accessible configuration | Used within the wider medical and mobility fleet |
For the passenger or family, the important point is that the transport request can be built around the person's mobility arrangement instead of simply assigning a standard car.
The Transport Operation Includes More Than the Vehicle
NEMT Kenya operates with driver-attendants, dispatch, fleet support, and client-care functions around the journey.
Driver-attendants support boarding and wheelchair securement. Dispatch matches bookings with suitable vehicles and coordinates pickup windows. The fleet side maintains accessibility equipment and vehicle readiness, while client care manages bookings, billing, and communication with passengers and families.
NEMT Kenya publishes that its crews receive AMREF training in Basic Life Support and First Aid. The company also highlights training around passenger assistance and wheelchair handling, and describes its fleet as licensed, insured, and maintained for accessible transport.
Repeated Appointments Can Be Managed as an Ongoing Transport Need
NEMT Kenya handles one-time transfers, but its service model also covers people who make the same health-related journey repeatedly.
The Tiba Bundle is the company's published recurring mobility plan for Nairobi and Mombasa. It is priced at KES 40,000 per month and includes either four return trips for medical appointments, pharmacy visits, or a wellness transfer, or one return worship trip.
NEMT Kenya publishes an approximate 25% saving compared with its per-trip or half-day rate. The figure is a company pricing comparison, so current pricing and the actual journey pattern should be checked before choosing the monthly arrangement.
Medical Travel Support Goes Beyond the Airport Pickup
NEMT Kenya's medical-travel role extends beyond moving someone between the airport and hospital.
Its published support includes travel and accommodation arrangements, arrival assistance, local SIM and currency help, local errands, transportation coordinated around a treatment schedule, and support staff such as nurses, caregivers, or chefs on request.
The company also lists sign-language interpretation, translation for people who are not fluent in English or Swahili, post-discharge check-ins, and help sourcing medicines, equipment, or second opinions.
This places NEMT Kenya in the logistics and support around a medical stay rather than in the clinical decision itself. Diagnosis, treatment selection, and medical advice remain with the healthcare professionals responsible for the patient's care.
Longer Stays Can Combine Accessible Transport With Accommodation Support
For patients, seniors, families, or other visitors staying in Kenya for more than a short trip, NEMT Kenya also works with longer vehicle arrangements and accommodation needs.
Karibu Nyumbani is one of the company's longer-stay transport arrangements. The published rate is KES 9,000 per day in Nairobi and KES 12,000 per day outside Nairobi for a 7–14 day term, with chauffeur-driven vehicles and fuel excluded.
Accommodation requests can include specific accessibility needs such as wheelchair access, step-free entry, roll-in showers, grab rails, walking-aid requirements, and support for visual or hearing impairment.
Those requirements still need to be confirmed for the selected property. A hotel or lodge appearing in NEMT Kenya's accommodation material should not automatically be assumed to meet every accessibility requirement.
Mobility Equipment and Home Support Extend the Service Beyond the Trip
NEMT Kenya rents mobility equipment for people who need additional support during a temporary stay, recovery period, or ongoing mobility arrangement.
Electric wheelchair: KES 2,500/day
Manual wheelchair: KES 1,000/day
Shower seat: KES 1,000/day
Shower commode: KES 1,500/day
12 ft telescopic ramp: KES 3,000/day
The wider service also includes Delivering Smiles, which can arrange nurse, caregiver, or companion visits together with groceries, meals, and rides for seniors and people with disabilities.
That allows the company's role to continue after the transport itself when the person also needs practical support at home.
Families Abroad Can Coordinate Care Logistics in Kenya
NEMT Kenya also works with diaspora families arranging support for parents or relatives from outside Kenya.
The company lists home assessments, hospital transfers, and real-time updates for family members abroad. Transport can also be arranged and paid for by relatives outside the country, allowing the person organizing the journey to remain involved even when they are not physically in Kenya.
NEMT Kenya Also Works With Healthcare and Community Organizations
The company's transport operation is used not only by individuals and families but also by hospitals, clinics, care providers, NGOs, employers, medical-travel agencies, and other organizations.
Wheelchair-accessible vehicles can be rented for institutional use. Published long-term arrangements run from 6 to 24 months and include the vehicle, chauffeur, and maintenance; self-drive is not offered.
Corporate and organizational arrangements can also include billing and usage reporting, giving employers or institutions a structured way to organize accessible transport for people under their care or responsibility.
Accessible Mobility Is Not Limited to Medical Appointments
NEMT Kenya also uses its accessible vehicles for airport travel, family visits, worship, social outings, city trips, and accessible tourism.
Its tourism fleet includes adapted safari Land Cruisers with either retractable seating or wheelchair-ramp access. The company also operates accessible transport for city tours and other leisure travel.
These services broaden the company's mobility role while using the same underlying approach: the trip is planned around how the passenger needs to board, sit, and travel.
Ambulance Transport Sits Outside the Standard NEMT Journey
Non-emergency medical transport and emergency ambulance transport are different services.
NEMT Kenya's core service is scheduled accessible transport. When a situation requires stretcher transport or ambulance-level support, the company publishes that a fully equipped, paramedic-crewed ambulance can be dispatched on request.
The currently published ambulance rate is KES 6,000 for the first 25 kilometres and KES 100 per kilometre after that distance.
The Business Has Expanded Around Accessible Mobility
Accessible transport remains the central NEMT Kenya service, but the company also operates in related areas that developed around the mobility needs of its customers.
It helps families, persons with disabilities, and investors source, inspect, buy, sell, or import wheelchair-accessible vehicles.
Its senior-living resource, The Next Chapter, lists care homes, retirement homes, retirement villages, and lifestyle estates encountered through the company's work. These are not presented as NEMT-owned facilities or NEMT partner homes.
The company also operates a separate bereavement and repatriation service, The Last Respects, covering hearse transport, family movement, burial logistics, body repatriation, and related travel arrangements.
Know Which NEMT Kenya Service Fits the Situation
NEMT Kenya covers several related services, but each has a different role.
Non-emergency medical transport is for scheduled accessible movement and assisted travel.
Recurring mobility arrangements are designed for people who make repeated health-related journeys.
Medical-travel logistics connect transport with practical needs around arrival, accommodation, equipment, interpretation, and support staff.
Home support extends into nurse, caregiver, companion, meal, grocery, and ride coordination.
Ambulance transport is a separate escalation service rather than another name for standard NEMT transport.
Common Questions About NEMT Kenya
What type of company is NEMT Kenya?
NEMT Kenya is a non-emergency medical transport and accessible-mobility company operating wheelchair-accessible transport, recurring medical journeys, mobility-aid rental, accessible vehicle rental, home support, and wider medical-travel logistics.
Does NEMT Kenya only transport wheelchair users?
No. Its services also include transport for seniors, people with temporary mobility limitations, medical travelers, families, institutions, and other passengers who need assisted or accessible transportation.
Can NEMT Kenya arrange recurring medical transport?
Yes. The company handles recurring journeys and also publishes the Tiba Bundle for regular transport in Nairobi and Mombasa.
Does NEMT Kenya help international medical travelers?
Yes. Its published support includes accessible transfers, travel and accommodation arrangements, arrival support, interpretation, mobility equipment, support staff, and other logistics around the stay.
Is NEMT Kenya an ambulance service?
Its main service is non-emergency medical transport. Ambulance transport is a separate option that can be dispatched when stretcher or ambulance-level support is required.
Can family members abroad arrange transport?
Yes. NEMT Kenya's diaspora services include arranging transport, hospital transfers, home assessments, and updates for family members coordinating from outside Kenya.
Explore Accessible Transport and Mobility Support With NEMT Kenya
Learn more about medical transfers, wheelchair-accessible vehicles, recurring transport, medical-travel logistics, mobility equipment, home support, and longer-term mobility arrangements.
Contact UsInformation on this page is based on materials published by NEMT Kenya. Transport availability, vehicle configurations, prices, rental terms, equipment availability, accessibility features, and other service details may change. NEMT Kenya is an independent non-emergency medical transport and mobility-support business and is not a hospital or substitute for medical advice or emergency medical care. PlacidCircle partners are independent businesses.
