Great customer service is the key to successful patient engagement! If you want to represent the best version of your practice, join us in this webinar!
Remote Customer Service in Medical Tourism: How to Achieve Effective Patient Engagement
Patients expect more than treatment, they want care. Your personal attention will mean a lot through providing great follow-ups (phone, email or chat) and paying close attention to their needs.
The webinar will be held on September 24, 2019; 10AM CEST. Our expert coordinators Dubhe Licup and Jovana Sredic will host the webinar and help you out with effective patient engagement.
We will talk about
- How you will coordinate patient from lead to appointment
- How to understand your international customers’ needs and desires
- What processes can be implemented to attract international customers from understanding customer needs remotely to providing them price quotes to arranging travel logistics
- Which tools and techniques you can use to optimize cost and increase conversion
- How will you manage customer expectations and transparency for medical tourism patients
What Would I Learn?
- Increase patient satisfaction through solid patient engagement
- Improve patient conversion rate through better remote customer service practices
- Create rich customer experiences that lead to loyalty, word-of-mouth and referrals
Gain helpful insights on what tools can support your goal to provide the best remote customer service experience.
See you there!
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