Instant Messaging and Patient Psychology in the Medical Tourism Industry
Patient satisfaction is a prime success metrics for individual healthcare providers and hospitals. Apart from affordable treatment packages and superior medical attention, patients expect from the beginning of their inquiry:
Immediate attention received from the medical center makes patients feel valued. Prompt responses to patient’s requests are greater than the stipulated expectation of quality medical care or affordable price. Direct chat on “instant messenger” gives providers an opportunity to serve better to the potential/targeted patients. It helps in:
Direct chat with potential patients helps to collect basic information from them and pay undivided attention during a face-to-face consultation. It gives psychological benefits such as:
Doctor's empathy increases patient satisfaction. Pre-consultation information collected through live chat gives this opportunity to the doctor to interact wholeheartedly with the patient. At the same time, emotional mirroring to the emotionally disturbed patients validates their discomfort. It can be done by:
Care, compassion and communication are pillars of modern-day medical tourism. Use direct communication to build up an immediate association with patients.
If you want to learn more how instant messaging helps, click the button below: