Instant Messaging and Patient Psychology in the Medical Tourism Industry

by PlacidWay ,  | 2019-01-28

Instant Messaging and Patient Psychology in the Medical Tourism IndustryInstant Messaging and Patient Psychology in the Medical Tourism Industry

Instant Messaging and Patient Psychology in the Medical Tourism Industry

Patient satisfaction is a prime success metrics for individual healthcare providers and hospitals. Apart from affordable treatment packages and superior medical attention, patients expect from the beginning of their inquiry:

  • Undivided attention
  • A higher level of commitment

Immediate attention received from the medical center makes patients feel valued. Prompt responses to patient’s requests are greater than the stipulated expectation of quality medical care or affordable price. Direct chat on “instant messenger” gives providers an opportunity to serve better to the potential/targeted patients. It helps in:

  • Conveying a “we care attitude”
  • Convert more leads into patients
  • Builds a positive emotional connection with the patients
  • Eliminates barriers between the patient and medical center

Direct chat with potential patients helps to collect basic information from them and pay undivided attention during a face-to-face consultation. It gives psychological benefits such as:

  • Better patient engagement
  • A personalized experience for the patients
  • Patient satisfaction
  • Reduces the chance of coordinator burnout
  • Patients feel heard and understood

Doctor's empathy increases patient satisfaction. Pre-consultation information collected through live chat gives this opportunity to the doctor to interact wholeheartedly with the patient. At the same time, emotional mirroring to the emotionally disturbed patients validates their discomfort. It can be done by:

  • Learning more about the patient’s personal situation
  • Being attentive to the patients

Care, compassion and communication are pillars of modern-day medical tourism. Use direct communication to build up an immediate association with patients.

If you want to learn more how instant messaging helps,  click the button below:


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