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I went to B-Dent in Zagreb, Croatia in September 2023 for 22 crowns on my upper and lower teeth. I found the clinic through google reviews and was confident that I had found the right place to have this dental work completed.
Following the completed dental work I began to have issues with discomfort and I had developed a ‘Lisp” which was quite embarrassing as I never had this prior to the dental work. I had hoped these symptoms would dissipate and gave it 3 months to settle before I realised that these issues were not going away. The crowns I was given were all in one piece and much thicker than my original teeth , hence the ‘lisp’ and the discomfort . I was unable to eat foods I could eat before and was so uncomfortable that I wore my mouth guard for 24 hours a day ( apart from when eating) as this gave me some relief from the discomfort. Even drinking tea was an issue with pain and discomfort. I reached out to the clinic to explain the problems I was having and I arranged to fly back to Croatia to allow them to address the problems. The dentist , Andrea pared down some of the extra thickness on the inside of the upper teeth which initially gave some relief. However after 3 days or so I had the gripping pain in my mouth again and needed to wear the mouth guard to manage the discomfort.

I contacted the clinic to be told they could not do any more for me, even given my complaint of discomfort and again. On the advice of several people who had similar work carried I saw a dentist in Dublin who immediately recognised what the problem was, and told me that it was very poor quality work.I was told by the dentist I should’nt have been given crowns all in one piece and the one piece that had been fitted was far too thick pressing on the roof of my mouth. I was advised that I needed to have the one piece crowns removed and be replaced with individual crowns as the teeth are held in the mouth by ligaments and my teeth were being restricted by the one piece causing the pain and discomfort since being fitted.
I had the top set of crowns replaced in February 2024 and found instant relief, I have no longer got a ‘lisp’ and I have no more discomfort from these top teeth. I will need to return to have the bottom teeth re - done as I did not have time on my first visit. I contacted B-Dental to advise them that I have to have all the teeth replaced as they should not have given me the crowns in one piece.
When I returned from having the dental work re-done I asked B-Dent for a refund as I was very unhappy to have had to experienced pain and discomfort and expense only to need the the work re-done. I was told by the B-Dent clinic (Tony) that he believed that I had always intended to ask for a refund and they were confident the dental work was completed to a good standard ,despite my pain , discomfort and expense of time and money. This was a huge insult to me as I was happy to pay for a job well done , which in hindsight it clearly wasn’t.
It was not a concern for Andrea or Tony that I had been in pain and discomfort since the crowns were fitted and that they had to re- fitted for the problem to be resolved. I paid €6330 for dental work in B-Dent plus the cost of getting there and gave the clinic the opportunity to remedy the issues I was having on my return, in January 2024. I am very disappointed and have given the clinic every opportunity to rectify the situation.
The clinic are still using my photo and review which I regret as it was premature given all the issues since. I would absolutely advise against going anywhere near this clinic as the work is not up to the expected advertised standard .
Des, Ireland 2024.

Des M

Mar 15 2024

Its like going to a massage, not a dentist

bozica

Google Aug 07 2021

Individual and professional approach to patients is a trademark of this dental practice. Any dental problem here is really solved painlessly. For recommendation to anyone looking for a good and professional service.