We first contacted Perfection in September of 2009 when we were looking for a clinic in Cancun that could perform an Otoplasty surgery for our 12 year old son. From that point until the actual surgery in December, my husband and I felt that everything was dealt with in a timely and professional manner. Paty Arcienega was our care coordinator and from the beginning of our dealings with Perfection, she was quick to respond to any questions or concerns that we had.
Upon arrival in Cancun Paty was waiting for us at the airport. It is always a little intimidating going to a new country but she made us feel at ease right away. She took us to the condo that we had rented on the internet and it ended up being entirely unsuitable. Instead of just dropping us off, Paty look us around and found us a very nice place to stay. We could tell that she was very tired, nonetheless, she would not leave us until we found decent lodging. She is, in one word , WONDERFUL. We could tell that we were not just "one more face" or "one more surgery", we were important as people. All of the staff members that we dealt with were very professional, very sincere, and very caring.
They all helped my son to feel comfortable, eased his fears and treated him with dignity and respect. Dr. Gonzalez is very confident and skilled at what he does. My son's ears look so nice and he is very happy with the results! He has been embarrassed by them, and has been made fun of by other kinds for a long time and we appreciate the fine job that Dr. Gonzalez did! He and his staff are excellent and we felt that they went above and beyond to help us in every way that they could. We would, without hesitation recommend them to anyone that is considering surgery because we know that they would be in good hands.
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