Cosmetic/Plastic Surgery Articles and Patient Information in Poland

DO NOT USE THE KCM CLINIC JELANIA GORA my surgery 09/25 I like so many UK and North American patients I met whilst at KCM Jelena Gora suffered terribly both pre and post operation. My journey:- I was in a desperate state following issues with my spine ( L4/L5/S1 I chose this clinic based on price. I was advised by the UK NHS that a PLIF ( Posterior Lumbar Interbody Fusion ) was needed , however after signing on the dotted line and paying my deposit. However one week before I flew to Poland I had a call to say the surgeon had revisited my MRI and said they now wanted to do a DIAM ( Dynamic Stabilisation ) . I was nervous and asked to speak to the surgeon, I spoke to a person who was told was the Spinal Surgeon Coordinator, who talked confidently and that the DIAM was for me, more up to date, less invasive, however I still had the option on my arrival in Poland once the new MRI was studied. On my arrival at the clinic, TuesdayI was sent to various depot for pre op tests, bizarrely, I had to wait at least 2 hours at each dept sat in lonely corridors, with no one checking my welfare, no apologies for the long waits, I was nil by mouth from 10pm the night before, this went on from 7am until 4.30 pm. There was not even WIFI reception to pass any boredom. The whole place was just chaos behind the scenes, no timelines/diaries to follow I was asked to return the following day, despite on time I had to wait another two hours for the surgeon to confirm I was fit and able for the surgery on Thursday. However, on leaving I was told my surgery was to be cancelled until Friday afternoon due to an overspill on Wednesday. I then received a call at 8pm Thursday in my hotel to say can I immediately come to the hospital as I was now to be operated at 9am Friday. More unorganisation when I thought it could not get worse. Friday I was operated on at about 1pm. I came around about 4pm and asked for some food as NIL by mouth. From the previous night, I was brought a pot of yogurt only, on asking for something more substantial I was told there was nothing as the canteen had not prepared anything as they were not aware I was in the place. I ended up ordering a KFC via UBEREATS strained by a non English speaking night nurse. Saturday at 7am I was told I had to leave the hospital at 9am via a taxi and to collect my own pain killers from the chemist myself. I queried the discharge as I had not had surgery no more 12 hours previously, only to be told I had no option as I was the only one in the hospital and it closed at midday Saturday. At that stage I had only walked 4 steps to the bathroom , literally kicked out of the hospital after major spinal surgery, again just more unorganised chaos. On my return to the UK, I had improvements for about 2 months and then started deteriorating quickly. I endeavoured to liaise with surgeon physio, I had Video calls set up but no one from the Polish side turned up. This happened approximately 20 times, just bizarre. My international coordinator was just embarrassed and helpless. So much so I was asked to put a letter of complaint, which I did on 26/10, to this day 02/26 I still have not had a response. There only response was asking me to fly back out to Poland at my own expense for flights/hotels/ new MRI scans and further surgery if required following my failed one. Any normal business would endeavour to put any wrongs right, but not KCM. I have chased up fortnightly since the day I sent only to be told excuses such holidays, a higher senior is dealing with it, the weather were all causing issues, now 5 months later nobody responds and emails/calls/WhatApp messages just get ignored. 5 months later should be sufficient just for some answers. I have done everything that has been asked of me but I’ve realised from other feedbacks, they just take your money and if problems occur they just bury their heads and ignore you with absolutely no care for your well being whatsoever. It’s just so disappointing after being so upbeat on my spine issues being resolved. The company is just a money making racket and should be struck off any medical agencies. I hope this helps anyone and that nobody goes through what I have been best pre and post operation."