Coronary Angiography at Istituto Auxologico Italiano Patient Testimonial

Coronary Angiography at Istituto Auxologico Italiano Patient Testimonial

 

 

Dear Sirs,

This morning I collected the satisfaction questionnaire and I concentrated on the "numbers". Then I paused and I felt a strong need to express my opinion more completely believing that, since it is right to complain when necessary, it is just as right to highlight the positive aspects and satisfaction for the treatment received.

And based on my experience at San Luca, I can only express my complete satisfaction and most sincere thanks to everyone.

I live in Rome and I felt unwell during the night between the 13th and 14th while staying at a hotel in Milan; the ambulance transported me to the accident and emergency unit at San Luca Hospital, this is a hospital (that I must confess) I did not know existed. From that moment, also realising what was happening to me, I put my complete trust in the persons who had promptly "taken charge" of me and I can now say that I made the right decision.

The professionalism of your staff is undoubtedly at the highest levels and I believe that this praise is not something new for you; but I wish to highlight another aspect that particularly impressed me: everyone's kindness and helpfulness.

I will start from the nursing staff and auxiliaries: they are all wonderful and their approach to patients is polite and impeccable; and if to this we also add the smile and calmness in the relationship with everyone, then we attain the highest level.

Now I will speak about the medical staff; many doctors can be good, but I can assure you that for a patient (particularly if the patient is "frightened") it is essential to "perceive" this competence and to trust them: both Dr. Blengino who performed the coronary angiography and Dr. Fratianni who assisted me during the subsequent rehabilitation phase were professional, very kind and exhaustive in the preliminary information provided and as regards the procedure to be followed and, an essential aspect, they reassured me and put me at my ease, however, without ever hiding anything.

And then what can be said about Mrs. Linda in the admissions office: she was extremely kind. My "heartfelt" thanks to everyone (a phrase that is always true and especially in this case).

Mr. B

 

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